Question Types

Overview

Hejj supports five question types:

Accompanying text is possbile to any multiple choice question to provide additional context, instructions, or clarification for respondents.

Smileys

Best for: Quick emotional feedback, engagement surveys, pulse checks

Smileys provide an intuitive, visual way for respondents to express their feelings. This type uses five emoji options ranging from very negative to very positive.

Response Options

When to Use

• Employee satisfaction surveys

• Quick mood checks

• Engagement pulse surveys

• When you want responses to feel approachable and low-pressure

• Gathering feedback from diverse teams (emojis transcend language barriers)

Example Questions

• "How satisfied are you with your current workload?"

• "How do you feel about the team collaboration this week?"

• "How would you rate your work-life balance?"

Numbers 1-5

Best for: Structured feedback, performance ratings, agreement scales

A classic 5-point numeric scale that provides measurable, quantifiable feedback. Respondents select a number from 1 (lowest) to 5 (highest).

When to Use

• Performance reviews

• Likert scale surveys

• Skill assessments

• When you need easily comparable numeric data

• Standardized feedback collection

Example Questions

• "On a scale of 1-5, how would you rate your manager's communication?"

• "How confident do you feel in your current role?"

• "Rate your agreement: 'I have the tools I need to do my job effectively.'"

Numbers 1-10

Best for: Detailed feedback, NPS-style surveys, granular measurements

An extended 10-point scale for when you need more granularity in responses. This allows respondents to express more nuanced opinions.

Response Options

Numbers 1 through 10, where:

• 1-3: Negative / Low

• 4-6: Neutral / Medium

• 7-10: Positive / High

When to Use

• Net Promoter Score (NPS) style questions

• When 5 options feel too limiting

• Detailed performance evaluations

• When you need to detect subtle differences in sentiment

• Benchmarking against industry standards that use 10-point scales

Example Questions

• "How likely are you to recommend this company as a place to work?"

• "On a scale of 1-10, how engaged do you feel at work?"

• "Rate your overall job satisfaction."

Letters A-E

Best for: Academic-style grading, competency assessments, familiar rating systems

A letter grade scale using A through E, similar to academic grading systems. This type is familiar to many people and provides a structured way to rate performance or agreement.

Response Options

Note: The scoring is reversed from the display order - A is the highest score (5) and E is the lowest (1).

When to Use

• Competency assessments

• Training evaluations

• When respondents are familiar with academic grading

• Performance reviews in educational or training contexts

• Self-assessments

Example Questions

• "Grade your proficiency in this skill area."

• "How would you rate the quality of the training program?"

• "Assess your progress toward your goals this quarter."

Text (Long Answer)

Best for: Detailed feedback, open-ended questions, qualitative insights

Text questions allow respondents to provide free-form written answers. This type captures nuanced, qualitative feedback that multiple-choice options cannot.

Response Format

• Open text field

• No character limit for respondents

• Supports multi-paragraph responses

When to Use

• "Why" follow-up questions

• Gathering suggestions and ideas

• Capturing context behind numeric ratings

• Exit interviews

• When you need detailed, unstructured feedback

• Understanding the reasoning behind opinions

Example Questions

• "What could we do to improve team collaboration?"

• "Describe a recent accomplishment you're proud of."

• "What suggestions do you have for improving our onboarding process?"

• "Is there anything else you'd like to share?"

Choosing the Right Question Type

Tips for Effective Questions

1. Be specific: Vague questions lead to vague answers

2. Keep it neutral: Avoid leading or biased phrasing

3. Match the type to the need: Use numeric scales for measurable data, text for insights

4. Consider your audience: Smileys may feel more approachable; letters may suit formal contexts

5. Combine types: Use multiple choice for quantitative data, then follow up with text for context

Linking Questions to Competencies

Questions can optionally be linked to competencies in your workspace. This allows you to:

• Track performance across specific skill areas

• Generate competency-based reports

• Identify strengths and development areas

• Align feedback with your competency framework

To link a question to a competency, select the competency from the dropdown when editing the question.

Important Notes

Changing Question Types

Once a question has received answers, you cannot change its type. This ensures data integrity - changing from a 1-5 scale to text (or vice versa) would make the collected responses incompatible.

If you need a different question type after receiving responses:

1. Create a new question with the desired type

2. Archive the old question (preserves historical data)

3. The archived question's data remains in reports

Multi-Language Support

All question types support multi-language titles and descriptions. You can:

• Write questions in multiple languages

• Use AI translation to convert from your main language

• Respondents see questions in their preferred language

Accompanying Text

Any question type can include optional accompanying text (body) to provide:

• Additional context

• Instructions for respondents

• Definitions or clarifications

• Examples of good responses